Service Policy
At Pritec Automation, we believe in a practical and efficient way of providing service. Our products are designed to work reliably and be easy to maintain.
Our principle is that you can operate the machine independently, while we provide full remote support where necessary.
How does our service work?
We offer remote support via telephone, email, WhatsApp, or a remote connection such as TeamViewer. When you have a question or a malfunction, we will look into it with you and guide you step by step in finding the cause and resolving the problem. In practice, this often proves to be the fastest and most efficient way to resolve a malfunction.
What if you are not technically inclined yourself?
It is not necessary to have extensive technical knowledge yourself. In many cases, a local technical person, such as an electrician or technically skilled employee, can easily assist with performing measurements or checks. We guide this person remotely so that a quick and targeted diagnosis can be made together.
In practice, this method is often faster than waiting for a technician on site.
Parts and replacement
If it turns out that a part needs to be replaced, we ensure prompt delivery of the correct part. You will receive clear instructions for installation and commissioning. In most cases, this can easily be carried out yourself.
Why we do not offer on-site service
We have deliberately chosen not to offer on-site service. This allows us to:
- respond quickly to questions and malfunctions
- keeping our machines competitively priced
- to support you flexibly, wherever you are
Our experience is that this way of working leads to less downtime and faster solutions.
Your role as a user
We expect that you:
- the machine used correctly
- performs basic checks
- follows our instructions
Our machines have been developed so that this is possible without specialized knowledge.
Together, we ensure a quick solution
You are never alone. We think along with you, guide you step by step, and ensure that you can quickly move forward again. Often, a combination of local help and our remote support is the fastest way to a solution.
To ask?
Do you have any questions or are you running into any issues? Please feel free to contact us. We are happy to help you.
This service policy applies in conjunction with our general terms and conditions.