The torch does not burn through the material.

Check if the earth clamp is connected to the material to be cut. Next, check if the compressor is switched on and if you have the correct pressure on the system. You can find the correct pressure setting in the ''Machine torch manual''

Another cause could be that the pierce time (PIERCE DELAY) is set too low. As a result, the torch flame does not have enough time to penetrate the material before it starts moving. It is also possible that the cutting speed (FEED RATE) is too high. The "CAM software" page describes where you can adjust these settings.