Pritec offers a minimum 2-year warranty on its items, unless otherwise stated for the product on the website. 
Additionally, wear and tear is excluded from the warranty. o.a. drive belts, gears and bearings.
The warranty becomes void in the event of misuse and if a modification or repair has been carried out on the product without consultation or on one's own initiative.

Should you wish to submit a warranty claim, please do so by sending an email to info@pritec-automation.com met an extensive analysis of the problem, preferably with
photos.

Our staff will review the application and get back to you as soon as possible.

If the product is still within the warranty period and concerns a manufacturing defect, we will assess whether the product can be repaired.
If a repair proves impossible, we will send a replacement product or choose to refund the purchase amount.

We first assess the application to rule out misuse.
Should the defect fall outside the warranty conditions, we will inform you about this.

If it is within the warranty period and repairable, the costs will be covered by us. If the product is irreparable and covered by the warranty, you will receive a replacement product or we will refund the purchase price.
If it falls outside the warranty period, the costs are always for the customer.
We apply € 45. - investigation costs for which you will receive a quote with the total repair costs.
If you subsequently proceed with the repair, these inspection costs will be waived. You will then only pay for labor and the necessary parts. Sending the repair in for repair is therefore at your own expense.
Naturally, we will assess the application first.

If the product is covered by the warranty, the product can be returned in consultation with our customer service be returned. You will receive a return form and instructions by email. Please fill out the return form completely so that we have all the necessary information to process the return as quickly as possible. If the return form is not fully completed, there will be a delay in the return process.

You, as the customer, are responsible for the return shipment. Ensure that the product in question is properly packed and the box is securely taped shut so that the product cannot be damaged during transport.

That is certainly possible! You can make a delivery appointment via us. contact form.
Bring your purchase invoice with you so we can help you faster.
Naturally, the application submitted via this channel will first need to be assessed, and we are dependent on the workload at our technical department.

If there is not immediate time for this assessment, leave the product with us and we will discuss the next steps with you. Here too, we apply a repair period of 14 days (provided the necessary parts are in stock).
Should the defect fall outside the warranty conditions after inspection, we will inform you accordingly.

We do not have a field service team for on-site repairs. This is one of the reasons why we can keep product prices low. In the event of malfunctions in larger machines, we generally offer to send replacement parts so that you can replace them yourself.

We maintain a repair time of 14 days (provided the necessary parts are in stock).
Should the defect fall outside the warranty conditions after inspection, we will inform you accordingly.
You will receive an email as soon as the repair is ready to be shipped or picked up.